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General FAQ

How can I pay?
Items purchased from our company will all go through the same financial function of PayPal.

How much is the delivery charge?
A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation. Unfortunately we are not able to arrange for collection of Goods from our distribution centres/offices on sales processed through our site.

I've placed my order online, what happens next?
You will be provided a reference number (Order ID) when you place an order to use throughout any correspondence to help us provide an impeccable service.

How long will my new furniture take to arrive?
This will depend on the products you have ordered. Some products, for example those made to order will take longer than others. The estimated delivery time is displayed against each product and the delivery time for your complete order is normally the length of time it will take for all items to be available for one complete delivery.

Will all items be delivered together?
For most orders, we will ensure that your full order is compiled so you receive one complete delivery regardless of how many pieces you order. In a few circumstances, some products are delivered on our behalf by a supplier using specialist transport, which may require an additional delivery if ordered with another piece of furniture.

The access to my home is quite tight, what should I do?
It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm. If you are unsure in any way, please e-mail us to discuss any possible restrictions so that we can perform a risk assessment with you.

Can I cancel my order?
You can cancel your order and receive a full refund if you change your mind for any reason from the time of placing your order up to the expiry of 7 days. Please note that there would be no refund after 7 days, also products bought using any deal sight, would incur a collection fees, as our profit margins have been incorporated in the discount we have offered. This would vary from product to product and will be communicated to you, once we receive the refund request from you. If the item has not been dispatched from our warehouse, we would be able to stop it, otherwise there would be no refund for the delivery charge.

What happens if I am facing problems, while trying to redeem the code I received from other deal website?
We offer promotions on various deal sites, and most of these deals all you would have to pay is the delivery charge. This charge would be advertised as part of the deal, and will be different for each item.

If the Total money you are being asked to pay is anything more than the delivery charge, please do not proceed with the order.  Here are some hints on using Coupon codes on our website:-

  • Please type the code manually.
  • All Alphabates has to be typed in as UPPERCASE letters.
  • Please don't forget to click on the 'Apply Coupon' Button on the right.

if the problem still persists,  contact us by e-mail on info@furnituredeals.co.uk. Please also provide, details about the issue in as much detail as possible, attaching screen shot if possible. our support team will reply back to you within 48 hours with further details on how to redeem the code.

Can I pick up my order from your shop/office?
Unfortunately, we do not offer this service at the moment, however, we will update this section once we start providing this services.

What if I do not have a PayPal Account?
We use PayPal as our prefferred payment partner, and all transections go through their website.
As a consumer, you do not need PayPal account, and can still pay using your debit/credit card, by choosing an option provided on PayPal website. please e-mail us on info@furnituredeals.co.uk, if you require any further information about this.